selected publications
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academic article
- Complexity, public reporting, and choice of doctors: a look inside the blackest box of consumer behavior.. Medical care research and review : MCRR. 71:38S-64S. 2013
- Context-based strategies for engaging consumers with public reports about health care providers.. Medical care research and review : MCRR. 71:17S-37S. 2013
- A field experiment on the impact of physician-level performance data on consumers' choice of physician.. Medical care. 50 Suppl:S65-73. 2012
- Depression and the health care experiences of Medicare beneficiaries.. Health services research. 46:1883-904. 2011
- Psychometric properties of an instrument to assess Medicare beneficiaries' prescription drug plan experiences.. Health Care Financing Review. 30:41-53. 2009
- Adjusting for subgroup differences in extreme response tendency in ratings of health care: impact on disparity estimates.. Health services research. 44:542-61. 2008
- Developing a Spanish-language consumer report for CAHPS health plan surveys.. Joint Commission journal on quality and patient safety. 33:681-8. 2007
- Developing a Spanish-language Consumer Report for CAHPS (R) Health Plan Surveys. Joint Commission Journal on Quality and Patient Safety. 2007
- Patients' preferences for technical versus interpersonal quality when selecting a primary care physician.. Health services research. 40:957-77. 2005
- Patients' preferences for technical versus interpersonal quality when selecting a primary care physician. Health Services Research. 2005
- Patients' preferences for technical versus interpersonal quality when selecting a primary care physician. Journal of General Internal Medicine. 2004
- Effect of CAHPS performance information on health plan choices by Iowa Medicaid beneficiaries.. Medical care research and review : MCRR. 59:319-36. 2002
- Effects of CAHPS health plan performance information on plan choices by New Jersey Medicaid beneficiaries.. Health services research. 37:985-1007. 2002
- CAHPS in practice: the Iowa demonstration.. The Journal of ambulatory care management. 25:32-42. 2002