academic article

• Complexity, public reporting, and choice of doctors: a look inside the blackest box of consumer behavior..  Medical care research and review : MCRR.  71:38S-64S. 2013
• Context-based strategies for engaging consumers with public reports about health care providers..  Medical care research and review : MCRR.  71:17S-37S. 2013
• A field experiment on the impact of physician-level performance data on consumers' choice of physician..  Medical care.  50 Suppl:S65-73. 2012
• Depression and the health care experiences of Medicare beneficiaries..  Health services research.  46:1883-904. 2011
• Psychometric properties of an instrument to assess Medicare beneficiaries' prescription drug plan experiences..  Health Care Financing Review.  30:41-53. 2009
• Adjusting for subgroup differences in extreme response tendency in ratings of health care: impact on disparity estimates..  Health services research.  44:542-61. 2008
• Developing a Spanish-language consumer report for CAHPS health plan surveys..  Joint Commission journal on quality and patient safety.  33:681-8. 2007
• Developing a Spanish-language Consumer Report for CAHPS (R) Health Plan Surveys.  Joint Commission Journal on Quality and Patient Safety.  2007
• Patients' preferences for technical versus interpersonal quality when selecting a primary care physician..  Health services research.  40:957-77. 2005
• Patients' preferences for technical versus interpersonal quality when selecting a primary care physician.  Health Services Research.  2005
• Patients' preferences for technical versus interpersonal quality when selecting a primary care physician.  Journal of General Internal Medicine.  2004
• Effect of CAHPS performance information on health plan choices by Iowa Medicaid beneficiaries..  Medical care research and review : MCRR.  59:319-36. 2002
• Effects of CAHPS health plan performance information on plan choices by New Jersey Medicaid beneficiaries..  Health services research.  37:985-1007. 2002
• CAHPS in practice: the Iowa demonstration..  The Journal of ambulatory care management.  25:32-42. 2002