academic article

• Specialties differ in which aspects of doctor communication predict overall physician ratings..  Journal of general internal medicine.  29:447-54. 2013
• Depression and the health care experiences of Medicare beneficiaries..  Health services research.  46:1883-904. 2011
• Bridging From the Picker Hospital Survey to the CAHPS Hospital Survey..  Medical care.  46:654-61. 2008
• Do Medicaid and commercial CAHPS scores correlate within plans?: a New Jersey case study..  Medical care.  43:1027-33. 2005
• Effect of CAHPS performance information on health plan choices by Iowa Medicaid beneficiaries..  Medical care research and review : MCRR.  59:319-36. 2002
• Effects of CAHPS health plan performance information on plan choices by New Jersey Medicaid beneficiaries..  Health services research.  37:985-1007. 2002
• CAHPS in practice: the Iowa demonstration..  The Journal of ambulatory care management.  25:32-42. 2002