academic article

• Narrative comments about pediatric inpatient experiences yield substantial information beyond answers to closed-ended CAHPS survey questions..  Journal of pediatric nursing.  e126-e131. 2024
• Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Scores with Interventions and Site, Provider, and Patient Factors: A Systematic Review of the Evidence.  Journal of Patient Experience.  2024
• Performance of the Physical Functioning Activities of Daily Living Scale in the 2020 Medicare Health Outcomes Survey..  Archives of Physical Medicine and Rehabilitation.  105:696-703. 2023
• Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007-2019.  Health Services and Outcomes Research Methodology.  2023
• Follow-Up Shadow Coaching Improves Primary Care Provider-Patient Interactions and Maintains Improvements When Conducted Regularly: A Spline Model Analysis.  Journal of General Internal Medicine.  2023
• Shadow Coaching Improves Patient Experience for English-Preferring Patients but not for Spanish-Preferring Patients.  Journal of General Internal Medicine.  2023
• Use of Patient Experience Scales Differs by Education and Asian Race/Ethnicity Evidence from a Vignette Study.  Journal of General Internal Medicine.  2023
• A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys.  Medical Care.  2022
• Development and validation of a patient experience of care survey for emergency departments.  Health Services Research.  2022
• Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007–2019.  Health Services and Outcomes Research Methodology.  2022
• Gender Differences in Patients' Experience of Care in the Emergency Department.  Journal of General Internal Medicine.  2022
• Poor Self-rated Mental Health and Medicare Beneficiaries' Routine Care-Seeking.  American Journal of Managed Care.  2022
• Shadow Coaching Improves Patient Experience With Care, But Gains Erode Later..  Medical Care.  59:950-960. 2021
• Practices and changes associated with patient-centered medical home transformation..  The American journal of managed care.  27:386-393. 2021
• Adjustment of Patient Experience Surveys for How People Respond..  Medical Care.  59:202-205. 2021
• Associations of Mail Survey Length and Layout With Response Rates.  Medical Care Research and Review.  2021
• Patient-Reported Care Coordination is Associated with Better Performance on Clinical Care Measures.  Journal of General Internal Medicine.  2021
• Practices and Changes Associated With Patient-Centered Medical Home Transformation.  American Journal of Managed Care.  2021
• Differences in Consumer Assessment of Healthcare Providers and Systems Clinician and Group Survey Scores by Recency of the Last Visit: Implications for Comparability of Periodic and Continuous Sampling..  Medical Care.  57:e80-e86. 2019
• The effects of survey version on patient experience scores and plan rankings..  Health Services Research.  54:1016-1022. 2019
• Using predicted Spanish preference to target bilingual mailings in a mail survey with telephone follow-up..  Health Services Research.  54:5-12. 2018
• Hospital quality indicators are not unidimensional: A reanalysis of Lieberthal and Comer..  Health Services Research.  54:502-508. 2018
• Associations of CAHPS Composites With Global Ratings of the Doctor Vary by Medicare Beneficiaries' Health Status..  Medical Care.  56:736-739. 2018
• Quantifying Magnitude of Group-Level Differences in Patient Experiences with Health Care..  Health Services Research.  53 Suppl 1:3027-3051. 2018
• Patient Experiences with Care Differ with Chronic Care Management in a Federally Qualified Community Health Center..  Population health management.  20:442-448. 2017
• Racial/Ethnic Disparities in Medicare Beneficiaries' Care Coordination Experiences..  Medical Care.  54:765-71. 2016
• Performance of the Medicare Consumer Assessment of Health Care Providers and Systems (CAHPS) Physical Functioning Items..  Medical Care.  54:205-9. 2016
• Less Use of Extreme Response Options by Asians to Standardized Care Scenarios May Explain Some Racial/Ethnic Differences in CAHPS Scores..  Medical Care.  54:38-44. 2016
• Should Health Care Providers be Accountable for Patients' Care Experiences?.  Journal of General Internal Medicine.  2015
• Methodological Considerations When Studying the Association between Patient-Reported Care Experiences and Mortality..  Health Services Research.  50:1146-61. 2014
• Should health care providers be accountable for patients' care experiences?.  Journal of general internal medicine.  30:253-6. 2014
• Examining the role of patient experience surveys in measuring health care quality..  Medical Care Research and Review.  71:522-54. 2014
• Evaluation of a Care Coordination Measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicare survey..  Medical Care Research and Review.  71:192-202. 2013
• Specialties differ in which aspects of doctor communication predict overall physician ratings..  Journal of general internal medicine.  29:447-54. 2013
• A field experiment on the impact of physician-level performance data on consumers' choice of physician..  Medical care.  50 Suppl:S65-73. 2012
• Can hospital cultural competency reduce disparities in patient experiences with care?.  Medical Care.  50 Suppl:S48-55. 2012
• Differences in CAHPS reports and ratings of health care provided to adults and children..  Medical care.  50 Suppl:S35-9. 2012
• Racial/ethnic disparities in Medicare Part D experiences..  Medical care.  50 Suppl:S40-7. 2012
• Health-related quality of life in patients with interstitial cystitis/bladder pain syndrome and frequently associated comorbidities..  Quality of life research : an international journal of quality of life aspects of treatment, care and rehabilitation.  22:1537-41. 2012
• Moving towards culturally competent health systems: organizational and market factors..  Social science & medicine (1982).  75:815-22. 2012
• Moving towards culturally competent health systems: Organizational and market factors.  Social Science & Medicine.  2012
• Depression and the health care experiences of Medicare beneficiaries..  Health services research.  46:1883-904. 2011
• Psychometric properties of an instrument to assess Medicare beneficiaries' prescription drug plan experiences..  Health Care Financing Review.  30:41-53. 2009
• Adjusting for subgroup differences in extreme response tendency in ratings of health care: impact on disparity estimates..  Health services research.  44:542-61. 2008
• Survey response style and differential use of CAHPS rating scales by Hispanics..  Medical care.  46:963-8. 2008
• Bridging From the Picker Hospital Survey to the CAHPS Hospital Survey..  Medical care.  46:654-61. 2008
• How do proxy responses and proxy-assisted responses differ from what Medicare beneficiaries might have reported about their health care?.  Health Services Research.  43:833-48. 2008
• The impact of interpreters on parents' experiences with ambulatory care for their children..  Medical care research and review : MCRR.  63:110-28. 2006
• Equivalence of mail and telephone responses to the CAHPS Hospital Survey..  Health services research.  40:2120-39. 2005
• Patterns of unit and item nonresponse in the CAHPS Hospital Survey..  Health services research.  40:2096-119. 2005
• Do Medicaid and commercial CAHPS scores correlate within plans?: a New Jersey case study..  Medical care.  43:1027-33. 2005
• Patients' preferences for technical versus interpersonal quality when selecting a primary care physician..  Health services research.  40:957-77. 2005
• Do Medicaid and commercial CAHPS scores correlate within plans? A New Jersey case study.  Medical Care.  2005
• Patients' preferences for technical versus interpersonal quality when selecting a primary care physician.  Health Services Research.  2005
• Physician recognition of cognitive impairment: evaluating the need for improvement..  Journal of the American Geriatrics Society.  52:1051-9. 2004
• The applicability of the Consumer Assessments of Health Plans Survey (CAHPS) to Preferred Provider Organizations in the United States: a discussion of industry concerns..  International journal for quality in health care : journal of the International Society for Quality in Health Care.  16:219-27. 2004
• Health plan effects on patient assessments of Medicaid managed care among racial/ethnic minorities..  Journal of general internal medicine.  19:136-45. 2004
• Patients' preferences for technical versus interpersonal quality when selecting a primary care physician.  Journal of General Internal Medicine.  2004
• Race/ethnicity, language, and patients' assessments of care in Medicaid managed care..  Health services research.  38:789-808. 2003
• Effect of CAHPS performance information on health plan choices by Iowa Medicaid beneficiaries..  Medical care research and review : MCRR.  59:319-36. 2002
• Effects of CAHPS health plan performance information on plan choices by New Jersey Medicaid beneficiaries..  Health services research.  37:985-1007. 2002