academic article

• Does an “EZ” Survey Improve the Data Quality of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey 3.1?.  Journal of Patient Experience.  2024
• Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007-2019.  Health Services and Outcomes Research Methodology.  2023
• A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys.  Medical Care.  2022
• Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007–2019.  Health Services and Outcomes Research Methodology.  2022
• Associations of Mail Survey Length and Layout With Response Rates.  Medical Care Research and Review.  2021
• The effects of survey version on patient experience scores and plan rankings..  Health Services Research.  54:1016-1022. 2019
• Using predicted Spanish preference to target bilingual mailings in a mail survey with telephone follow-up..  Health Services Research.  54:5-12. 2018
• Possibilities for Shortening the CAHPS Clinician and Group Survey..  Medical Care.  54:32-7. 2016
• Evaluating the psychometric properties of the CAHPS Patient-centered Medical Home survey..  Clinical therapeutics.  36:689-696.e1. 2014
• Evaluating the Psychometric Properties of the CAHPS Patient-Centered Medical Home Survey.  Clinical Therapeutics.  2014
• Evaluation of a Care Coordination Measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicare survey..  Medical Care Research and Review.  71:192-202. 2013
• Evaluating the Content of the Communication Items in the CAHPS(A (R)) Clinician and Group Survey and Supplemental Items with What High-Performing Physicians Say They Do.  The Patient: Patient-Centered Outcomes Research.  2013
• Evaluating the content of the communication items in the CAHPS(®) clinician and group survey and supplemental items with what high-performing physicians say they do..  The patient.  6:169-77. 2013
• Development and evaluation of CAHPS questions to assess the impact of health information technology on patient experiences with ambulatory care..  Medical care.  50 Suppl:S11-9. 2012
• Development of and field test results for the CAHPS PCMH Survey..  Medical care.  50 Suppl:S2-10. 2012
• Differences in CAHPS reports and ratings of health care provided to adults and children..  Medical care.  50 Suppl:S35-9. 2012
• Cultural competency assessment tool for hospitals: evaluating hospitals' adherence to the culturally and linguistically appropriate services standards..  Health Care Management Review.  37:54-66. 2012
• Development and Evaluation of CAHPS Questions to Assess the Impact of Health Information Technology on Patient Experiences With Ambulatory Care.  Medical Care.  2012
• Development of and Field Test Results for the CAHPS PCMH Survey.  Medical Care.  2012
• Psychometric properties of an instrument to assess Medicare beneficiaries' prescription drug plan experiences..  Health Care Financing Review.  30:41-53. 2009
• Classical test theory and item response theory analyses of multi-item scales assessing parents' perceptions of their children's dental care..  Medical care.  44:S60-8. 2006
• International prevalence, recognition, and treatment of cardiovascular risk factors in outpatients with atherothrombosis.  JAMA.  2006
• Comparison of mail and telephone in assessing patient experiences in receiving care from medical group practices..  Evaluation & the health professions.  28:377-89. 2005
• Review of the literature on survey instruments used to collect data on hospital patients' perceptions of care..  Health services research.  40:1996-2017. 2005
• Do proxies reflect patients' health concerns about urinary incontinence and gait problems?.  Health and quality of life outcomes.  -. 2005
• Review of the literature on survey instruments used to collect data on hospital patients' perceptions of care.  Health Services Research.  2005
• The applicability of the Consumer Assessments of Health Plans Survey (CAHPS) to Preferred Provider Organizations in the United States: a discussion of industry concerns..  International journal for quality in health care : journal of the International Society for Quality in Health Care.  16:219-27. 2004
• Accuracy of surrogates about the health status and health concerns of older patients.  Journal of General Internal Medicine.  2003
• Patient reports and ratings of individual physicians: An evaluation of the doctor guide and consumer assessment of health plans study provider-level surveys.  American Journal of Medical Quality.  2003
• Patient reports and ratings of individual physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys..  American journal of medical quality : the official journal of the American College of Medical Quality.  18:190-6. 2003
• Effects of CAHPS health plan performance information on plan choices by New Jersey Medicaid beneficiaries..  Health services research.  37:985-1007. 2002
• Special issues in assessing care of Medicaid recipients.  Medical Care.  1999
• Member ratings of health care provided by 48 physician groups.  JAMA Internal Medicine.  1998