selected publications
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academic article
- Does an “EZ” Survey Improve the Data Quality of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey 3.1?. Journal of Patient Experience. 2024
- Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007-2019. Health Services and Outcomes Research Methodology. 2023
- A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys. Medical Care. 2022
- Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007–2019. Health Services and Outcomes Research Methodology. 2022
- Associations of Mail Survey Length and Layout With Response Rates. Medical Care Research and Review. 2021
- The effects of survey version on patient experience scores and plan rankings.. Health Services Research. 54:1016-1022. 2019
- Using predicted Spanish preference to target bilingual mailings in a mail survey with telephone follow-up.. Health Services Research. 54:5-12. 2018
- Possibilities for Shortening the CAHPS Clinician and Group Survey.. Medical Care. 54:32-7. 2016
- Evaluating the psychometric properties of the CAHPS Patient-centered Medical Home survey.. Clinical therapeutics. 36:689-696.e1. 2014
- Evaluating the Psychometric Properties of the CAHPS Patient-Centered Medical Home Survey. Clinical Therapeutics. 2014
- Evaluation of a Care Coordination Measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicare survey.. Medical Care Research and Review. 71:192-202. 2013
- Evaluating the Content of the Communication Items in the CAHPS(A (R)) Clinician and Group Survey and Supplemental Items with What High-Performing Physicians Say They Do. The Patient: Patient-Centered Outcomes Research. 2013
- Evaluating the content of the communication items in the CAHPS(®) clinician and group survey and supplemental items with what high-performing physicians say they do.. The patient. 6:169-77. 2013
- Development and evaluation of CAHPS questions to assess the impact of health information technology on patient experiences with ambulatory care.. Medical care. 50 Suppl:S11-9. 2012
- Development of and field test results for the CAHPS PCMH Survey.. Medical care. 50 Suppl:S2-10. 2012
- Differences in CAHPS reports and ratings of health care provided to adults and children.. Medical care. 50 Suppl:S35-9. 2012
- Cultural competency assessment tool for hospitals: evaluating hospitals' adherence to the culturally and linguistically appropriate services standards.. Health Care Management Review. 37:54-66. 2012
- Development and Evaluation of CAHPS Questions to Assess the Impact of Health Information Technology on Patient Experiences With Ambulatory Care. Medical Care. 2012
- Development of and Field Test Results for the CAHPS PCMH Survey. Medical Care. 2012
- Psychometric properties of an instrument to assess Medicare beneficiaries' prescription drug plan experiences.. Health Care Financing Review. 30:41-53. 2009
- Classical test theory and item response theory analyses of multi-item scales assessing parents' perceptions of their children's dental care.. Medical care. 44:S60-8. 2006
- International prevalence, recognition, and treatment of cardiovascular risk factors in outpatients with atherothrombosis. JAMA. 2006
- Comparison of mail and telephone in assessing patient experiences in receiving care from medical group practices.. Evaluation & the health professions. 28:377-89. 2005
- Review of the literature on survey instruments used to collect data on hospital patients' perceptions of care.. Health services research. 40:1996-2017. 2005
- Do proxies reflect patients' health concerns about urinary incontinence and gait problems?. Health and quality of life outcomes. -. 2005
- Review of the literature on survey instruments used to collect data on hospital patients' perceptions of care. Health Services Research. 2005
- The applicability of the Consumer Assessments of Health Plans Survey (CAHPS) to Preferred Provider Organizations in the United States: a discussion of industry concerns.. International journal for quality in health care : journal of the International Society for Quality in Health Care. 16:219-27. 2004
- Accuracy of surrogates about the health status and health concerns of older patients. Journal of General Internal Medicine. 2003
- Patient reports and ratings of individual physicians: An evaluation of the doctor guide and consumer assessment of health plans study provider-level surveys. American Journal of Medical Quality. 2003
- Patient reports and ratings of individual physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys.. American journal of medical quality : the official journal of the American College of Medical Quality. 18:190-6. 2003
- Effects of CAHPS health plan performance information on plan choices by New Jersey Medicaid beneficiaries.. Health services research. 37:985-1007. 2002
- Special issues in assessing care of Medicaid recipients. Medical Care. 1999
- Member ratings of health care provided by 48 physician groups. JAMA Internal Medicine. 1998