selected publications
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academic article
- Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007-2019. Health Services and Outcomes Research Methodology. 2023
- A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys. Medical Care. 2022
- Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007–2019. Health Services and Outcomes Research Methodology. 2022
- Summary of the 2020 AHRQ research meeting on 'advancing methods of implementing and evaluating patient experience improvement using consumer assessment of healthcare providers and systems (CAHPS (R)) surveys'. Expert Review of Pharmacoeconomics & Outcomes Research. 2022
- Associations of Mail Survey Length and Layout With Response Rates. Medical Care Research and Review. 2021
- The effects of survey version on patient experience scores and plan rankings.. Health Services Research. 54:1016-1022. 2019
- Hospital quality indicators are not unidimensional: A reanalysis of Lieberthal and Comer.. Health Services Research. 54:502-508. 2018
- Should Health Care Providers be Accountable for Patients' Care Experiences?. Journal of General Internal Medicine. 2015
- Methodological Considerations When Studying the Association between Patient-Reported Care Experiences and Mortality.. Health Services Research. 50:1146-61. 2014
- Should health care providers be accountable for patients' care experiences?. Journal of general internal medicine. 30:253-6. 2014
- Examining the role of patient experience surveys in measuring health care quality.. Medical Care Research and Review. 71:522-54. 2014
- Development and evaluation of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey for in-center hemodialysis patients.. American journal of kidney diseases : the official journal of the National Kidney Foundation. 64:753-60. 2014
- Development and Evaluation of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Survey for In-Center Hemodialysis Patients. American Journal of Kidney Diseases. 2014
- Evaluation of a Care Coordination Measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicare survey.. Medical Care Research and Review. 71:192-202. 2013
- Advances from the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Project. Introduction.. Medical care. -. 2012
- Development and evaluation of CAHPS questions to assess the impact of health information technology on patient experiences with ambulatory care.. Medical care. 50 Suppl:S11-9. 2012
- Development of and field test results for the CAHPS PCMH Survey.. Medical care. 50 Suppl:S2-10. 2012
- Psychometric properties of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Adult Visit Survey.. Medical care. 50 Suppl:S28-34. 2012
- Advances from the Consumer Assessment of Healthcare Providers and Systems (CAHPS(R)) Project Introduction. Medical Care. 2012
- Development and Evaluation of CAHPS Questions to Assess the Impact of Health Information Technology on Patient Experiences With Ambulatory Care. Medical Care. 2012
- Development of and Field Test Results for the CAHPS PCMH Survey. Medical Care. 2012
- Psychometric Properties of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Adult Visit Survey. Medical Care. 2012
- Development of a new patient-based measure of pediatric ambulatory care.. Pediatrics. 124:1348-54. 2009
- Development of a New Patient-Based Measure of Pediatric Ambulatory Care. Pediatrics. 2009
- Psychometric properties of an instrument to assess Medicare beneficiaries' prescription drug plan experiences.. Health Care Financing Review. 30:41-53. 2009
- Exploratory factor analyses of the CAHPS Hospital Pilot Survey responses across and within medical, surgical, and obstetric services.. Health services research. 40:2078-95. 2005
- Methods used to streamline the CAHPS Hospital Survey.. Health services research. 40:2057-77. 2005
- Exploratory factor analyses of the CAHPS® Hospital pilot survey responses across and within medical, surgical, and obstetric services. Health Services Research. 2005
- Methods used to streamline the CAHPS® Hospital Survey. Health Services Research. 2005
- Psychometric properties of a group-level Consumer Assessment of Health Plans Study (CAHPS) instrument. Medical Care. 2005
- Psychometric properties of a group-level Consumer Assessment of Health Plans Study (CAHPS) instrument.. Medical care. 43:53-60. 2005
- Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey.. Health services research. 38:1509-27. 2003
- Patterns of coping among persons with HIV infection: configurations, correlates, and change.. American journal of community psychology. 32:187-204. 2003
- Patterns of coping among persons with HIV infection: Configurations, correlates, and change. American Journal of Community Psychology. 2003
- Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS (R)) 2.0 adult core survey. Health Services Research. 2003
- HIV patients' experiences with inpatient and outpatient care: results of a national survey.. Medical care. 40:1149-60. 2002
- HIV patients' experiences with inpatient and outpatient care results of a national survey. Medical Care. 2002
- Health-related quality of life in patients with human immunodeficiency virus infection in the United States: Results from the HIV cost and services utilization study. American Journal of Medicine. 2000
- Religiosity, spirituality, and health status: Findings from a national survey of patients with HIV infection. Journal of General Internal Medicine. 2000
- Psychometric properties of the CAHPS (TM) 1.0 survey measures. Medical Care. 1999