academic article

• A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys.  Medical Care.  2022
• Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey..  Health services research.  38:1509-27. 2003
• Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS (R)) 2.0 adult core survey.  Health Services Research.  2003