academic article

• Development and evaluation of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey for in-center hemodialysis patients..  American journal of kidney diseases : the official journal of the National Kidney Foundation.  64:753-60. 2014
• Equivalence of mail and telephone responses to the CAHPS Hospital Survey..  Health services research.  40:2120-39. 2005
• Exploratory factor analyses of the CAHPS Hospital Pilot Survey responses across and within medical, surgical, and obstetric services..  Health services research.  40:2078-95. 2005
• Methods used to streamline the CAHPS Hospital Survey..  Health services research.  40:2057-77. 2005