academic article

• Patient-Reported Care Coordination is Associated with Better Performance on Clinical Care Measures.  Journal of General Internal Medicine.  2021
• Using predicted Spanish preference to target bilingual mailings in a mail survey with telephone follow-up..  Health Services Research.  54:5-12. 2018
• Can additional patient experience items improve the reliability of and add new domains to the CAHPS hospital survey?.  Health services research.  43:2201-22. 2008
• Patterns of unit and item nonresponse in the CAHPS Hospital Survey..  Health services research.  40:2096-119. 2005