academic article

• Clinician ratings of interpreter mediated visits in underserved primary care settings with ad hoc, in-person professional, and video conferencing modes..  Journal of health care for the poor and underserved.  21:301-17. 2010
• Interpersonal processes of care and patient satisfaction: do associations differ by race, ethnicity, and language?.  Health services research.  44:1326-44. 2009
• Using cognitive interviews to develop surveys in diverse populations..  Medical care.  44:S21-30. 2006