academic article

• Associations of Mail Survey Length and Layout With Response Rates.  Medical Care Research and Review.  2021
• Patient-Reported Care Coordination is Associated with Better Performance on Clinical Care Measures.  Journal of General Internal Medicine.  2021
• The effects of survey version on patient experience scores and plan rankings..  Health Services Research.  54:1016-1022. 2019
• Using predicted Spanish preference to target bilingual mailings in a mail survey with telephone follow-up..  Health Services Research.  54:5-12. 2018
• How do proxy responses and proxy-assisted responses differ from what Medicare beneficiaries might have reported about their health care?.  Health Services Research.  43:833-48. 2008