academic article

• Is Primary Care Patient Experience Associated with Provider-Patient Language Concordance and Use of Interpreters for Spanish-preferring Patients: A Systematic Literature Review..  Journal of racial and ethnic health disparities.  2024
• Narrative comments about pediatric inpatient experiences yield substantial information beyond answers to closed-ended CAHPS survey questions..  Journal of pediatric nursing.  e126-e131. 2024
• Associations of Primary Care Provider Burnout with Quality Improvement, Patient Experience Measurement, Clinic Culture, and Job Satisfaction..  Journal of general internal medicine.  39:1567-1574. 2024
• Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Scores with Interventions and Site, Provider, and Patient Factors: A Systematic Review of the Evidence.  Journal of Patient Experience.  2024
• Does an “EZ” Survey Improve the Data Quality of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey 3.1?.  Journal of Patient Experience.  2024
• Pediatric Inpatient Leaders, Views Changed with COVID-19: A Call to Re-engage in Quality Improvement..  Pediatric quality & safety.  8:-. 2023
• Follow-Up Shadow Coaching Improves Primary Care Provider-Patient Interactions and Maintains Improvements When Conducted Regularly: A Spline Model Analysis.  Journal of General Internal Medicine.  2023
• Pediatric Inpatient Leaders, Views Changed with COVID-19: A Call to Re-engage in Quality Improvement.  Pediatric Quality and Safety.  2023
• Shadow Coaching Improves Patient Experience for English-Preferring Patients but not for Spanish-Preferring Patients.  Journal of General Internal Medicine.  2023
• A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys.  Medical Care.  2022
• Content and Actionability of Recommendations to Providers After Shadow Coaching.  Quality Management in Health Care.  2022
• Summary of the 2020 AHRQ research meeting on 'advancing methods of implementing and evaluating patient experience improvement using consumer assessment of healthcare providers and systems (CAHPS (R)) surveys'.  Expert Review of Pharmacoeconomics & Outcomes Research.  2022
• Shadow Coaching Improves Patient Experience With Care, But Gains Erode Later..  Medical Care.  59:950-960. 2021
• Usefulness of Child HCAHPS Survey Data for Improving Inpatient Pediatric Care Experiences..  Hospital pediatrics.  11:e199-e214. 2021
• Practices and changes associated with patient-centered medical home transformation..  The American journal of managed care.  27:386-393. 2021
• Using CAHPS patient experience data for patient-centered medical home transformation..  The American journal of managed care.  27:e322-e329. 2021
• Provider and coach perspectives on implementing shadow coaching to improve provider-patient interactions..  Journal of evaluation in clinical practice.  27:1381-1389. 2021
• Examining the Business Case for Patient Experience: A Systematic Review..  Journal of healthcare management / American College of Healthcare Executives.  66:200-224. 2021
• Practices and Changes Associated With Patient-Centered Medical Home Transformation.  American Journal of Managed Care.  2021
• Provider and coach perspectives on implementing shadow coaching to improve provider-patient interactions.  Journal of Evaluation in Clinical Practice.  2021
• Using CAHPS Patient Experience Data for Patient-Centered Medical Home Transformation.  American Journal of Managed Care.  2021
• Nationwide Qualitative Study of Practice Leader Perspectives on What It Takes to Transform into a Patient-Centered Medical Home..  Journal of general internal medicine.  35:3501-3509. 2020
• Practice Leaders Report Targeting Several Types of Changes in Care Experienced by Patients During Patient-Centered Medical Home Transformation..  Journal of Patient Experience.  7:1509-1518. 2020
• Improving Care Experiences for Patients and Caregivers at End of Life: A Systematic Review..  The American journal of hospice & palliative care.  38:84-93. 2020
• A Review of Best Practices for Monitoring and Improving Inpatient Pediatric Patient Experiences..  Hospital pediatrics.  10:277-285. 2020
• Nationwide Qualitative Study of Practice Leader Perspectives on What It Takes to Transform into a Patient-Centered Medical Home.  Journal of General Internal Medicine.  2020
• Some Aspects of Patient Experience Assessed by Practices Undergoing Patient-Centered Medical Home Transformation Are Measured by CAHPS, Others Are Not..  Quality Management in Health Care.  29:179-187. 2020
• Differences in Consumer Assessment of Healthcare Providers and Systems Clinician and Group Survey Scores by Recency of the Last Visit: Implications for Comparability of Periodic and Continuous Sampling..  Medical Care.  57:e80-e86. 2019
• Quantifying Magnitude of Group-Level Differences in Patient Experiences with Health Care..  Health Services Research.  53 Suppl 1:3027-3051. 2018
• Patient Experiences with Care Differ with Chronic Care Management in a Federally Qualified Community Health Center..  Population health management.  20:442-448. 2017
• Implementation and Sequencing of Practice Transformation in Urban Practices with Underserved Patients..  Quality Management in Health Care.  26:7-14. 2017
• Implementation of Practice Transformation: Patient Experience According to Practice Leaders..  Quality Management in Health Care.  26:140-151. 2017
• Use of CAHPS® patient experience survey data as part of a patient-centered medical home quality improvement initiative.  Journal of Healthcare Leadership.  41-54. 2015
• Specialties differ in which aspects of doctor communication predict overall physician ratings..  Journal of general internal medicine.  29:447-54. 2013
• Evaluating the Content of the Communication Items in the CAHPS(A (R)) Clinician and Group Survey and Supplemental Items with What High-Performing Physicians Say They Do.  The Patient: Patient-Centered Outcomes Research.  2013
• Evaluating the content of the communication items in the CAHPS(®) clinician and group survey and supplemental items with what high-performing physicians say they do..  The patient.  6:169-77. 2013
• Bridging From the Picker Hospital Survey to the CAHPS Hospital Survey..  Medical care.  46:654-61. 2008