academic article

• Patient-Reported Care Coordination is Associated with Better Performance on Clinical Care Measures.  Journal of General Internal Medicine.  2021
• Using predicted Spanish preference to target bilingual mailings in a mail survey with telephone follow-up..  Health Services Research.  54:5-12. 2018
• Bridging From the Picker Hospital Survey to the CAHPS Hospital Survey..  Medical care.  46:654-61. 2008