academic article

• Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007-2019.  Health Services and Outcomes Research Methodology.  2023
• Use of Patient Experience Scales Differs by Education and Asian Race/Ethnicity Evidence from a Vignette Study.  Journal of General Internal Medicine.  2023
• Development and validation of a patient experience of care survey for emergency departments.  Health Services Research.  2022
• Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007–2019.  Health Services and Outcomes Research Methodology.  2022
• Poor Self-rated Mental Health and Medicare Beneficiaries' Routine Care-Seeking.  American Journal of Managed Care.  2022
• Americans' Growing Exposure To Clinician Quality Information: Insights And Implications..  Health affairs (Project Hope).  38:374-382. 2019
• What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement..  The Milbank quarterly.  97:176-227. 2019
• A Rigorous Approach to Large-Scale Elicitation and Analysis of Patient Narratives..  Medical care research and review : MCRR.  77:416-427. 2018
• Associations of CAHPS Composites With Global Ratings of the Doctor Vary by Medicare Beneficiaries' Health Status..  Medical Care.  56:736-739. 2018
• Racial/Ethnic Disparities in Medicare Beneficiaries' Care Coordination Experiences..  Medical Care.  54:765-71. 2016
• Evaluation of a Care Coordination Measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicare survey..  Medical Care Research and Review.  71:192-202. 2013
• Complexity, public reporting, and choice of doctors: a look inside the blackest box of consumer behavior..  Medical care research and review : MCRR.  71:38S-64S. 2013
• Evaluating the Content of the Communication Items in the CAHPS(A (R)) Clinician and Group Survey and Supplemental Items with What High-Performing Physicians Say They Do.  The Patient: Patient-Centered Outcomes Research.  2013
• Evaluating the content of the communication items in the CAHPS(®) clinician and group survey and supplemental items with what high-performing physicians say they do..  The patient.  6:169-77. 2013
• A field experiment on the impact of physician-level performance data on consumers' choice of physician..  Medical care.  50 Suppl:S65-73. 2012
• Depression and the health care experiences of Medicare beneficiaries..  Health services research.  46:1883-904. 2011
• Psychometric properties of an instrument to assess Medicare beneficiaries' prescription drug plan experiences..  Health Care Financing Review.  30:41-53. 2009