academic article

• Development and evaluation of CAHPS survey items assessing how well healthcare providers address health literacy..  Medical care.  50:S3-11. 2012
• Development of items to assess patients' health literacy experiences at hospitals for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey..  Medical care.  50:S12-21. 2012
• Development and Evaluation of CAHPS (R) Survey Items Assessing How Well Healthcare Providers Address Health Literacy.  Medical Care.  2012