academic article

• Shadow Coaching Improves Patient Experience With Care, But Gains Erode Later..  Medical Care.  59:950-960. 2021
• Patient Experiences with Care Differ with Chronic Care Management in a Federally Qualified Community Health Center..  Population health management.  20:442-448. 2017
• Implementation and Sequencing of Practice Transformation in Urban Practices with Underserved Patients..  Quality Management in Health Care.  26:7-14. 2017
• Implementation of Practice Transformation: Patient Experience According to Practice Leaders..  Quality Management in Health Care.  26:140-151. 2017
• Use of CAHPS® patient experience survey data as part of a patient-centered medical home quality improvement initiative.  Journal of Healthcare Leadership.  41-54. 2015
• Differences in CAHPS reports and ratings of health care provided to adults and children..  Medical care.  50 Suppl:S35-9. 2012