academic article

• Summary of the 2020 AHRQ research meeting on 'advancing methods of implementing and evaluating patient experience improvement using consumer assessment of healthcare providers and systems (CAHPS (R)) surveys'.  Expert Review of Pharmacoeconomics & Outcomes Research.  2022
• Americans' Growing Exposure To Clinician Quality Information: Insights And Implications..  Health affairs (Project Hope).  38:374-382. 2019
• What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement..  The Milbank quarterly.  97:176-227. 2019
• A Rigorous Approach to Large-Scale Elicitation and Analysis of Patient Narratives..  Medical care research and review : MCRR.  77:416-427. 2018
• Complexity, public reporting, and choice of doctors: a look inside the blackest box of consumer behavior..  Medical care research and review : MCRR.  71:38S-64S. 2013
• Context-based strategies for engaging consumers with public reports about health care providers..  Medical care research and review : MCRR.  71:17S-37S. 2013