academic article

• Americans' Growing Exposure To Clinician Quality Information: Insights And Implications..  Health affairs (Project Hope).  38:374-382. 2019
• What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement..  The Milbank quarterly.  97:176-227. 2019
• A Rigorous Approach to Large-Scale Elicitation and Analysis of Patient Narratives..  Medical care research and review : MCRR.  77:416-427. 2018
• Complexity, public reporting, and choice of doctors: a look inside the blackest box of consumer behavior..  Medical care research and review : MCRR.  71:38S-64S. 2013
• Context-based strategies for engaging consumers with public reports about health care providers..  Medical care research and review : MCRR.  71:17S-37S. 2013