academic article

• A Systematic Review of Strategies to Enhance Response Rates and Representativeness of Patient Experience Surveys.  Medical Care.  2022
• Examining the Business Case for Patient Experience: A Systematic Review..  Journal of healthcare management / American College of Healthcare Executives.  66:200-224. 2021
• Bereaved Family More Likely to Report "Too Little" Care than "Too Much" Care at the End of Life..  Journal of palliative medicine.  24:894-904. 2020
• Should Health Care Providers be Accountable for Patients' Care Experiences?.  Journal of General Internal Medicine.  2015
• Methodological Considerations When Studying the Association between Patient-Reported Care Experiences and Mortality..  Health Services Research.  50:1146-61. 2014
• Should health care providers be accountable for patients' care experiences?.  Journal of general internal medicine.  30:253-6. 2014
• Examining the role of patient experience surveys in measuring health care quality..  Medical Care Research and Review.  71:522-54. 2014