academic article

• Use of Patient Experience Scales Differs by Education and Asian Race/Ethnicity Evidence from a Vignette Study.  Journal of General Internal Medicine.  2023
• Associations of CAHPS Composites With Global Ratings of the Doctor Vary by Medicare Beneficiaries' Health Status..  Medical Care.  56:736-739. 2018
• Less Use of Extreme Response Options by Asians to Standardized Care Scenarios May Explain Some Racial/Ethnic Differences in CAHPS Scores..  Medical Care.  54:38-44. 2016