academic article

• Is Primary Care Patient Experience Associated with Provider-Patient Language Concordance and Use of Interpreters for Spanish-preferring Patients: A Systematic Literature Review..  Journal of racial and ethnic health disparities.  2024
• Associations of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Scores with Interventions and Site, Provider, and Patient Factors: A Systematic Review of the Evidence.  Journal of Patient Experience.  2024
• Implementation and Sequencing of Practice Transformation in Urban Practices with Underserved Patients..  Quality Management in Health Care.  26:7-14. 2017
• Use of CAHPS® patient experience survey data as part of a patient-centered medical home quality improvement initiative.  Journal of Healthcare Leadership.  41-54. 2015